Frequently Asked Questions

Question WHAT IS THE PROCESS FOR CLUB FITTING?
AnswerAll custom fittings is on an appointment only basis with our qualified technicians.  This can be booked on line, by email  or call to find availability

A custom fit  will last from 1-2 hours depending on quantity of clubs required, so please plan accordingly.

We start the fitting process with analysis of your existing equipment to help us understand the potential room for improvement. The technician  then works through different combinations of the club head and shaft matrix. We utilize launch monitor technology to evaluate wedges, irons, hybrids and drivers, to ensure optimum gapping and yardage control within your set.

We summarize your custom fit experience by emailing you a Trackman report confirming your optimum performing clubs.

Question IS MY HANDICAP TOO HIGH FOR THIS TO BENEFIT ME?
AnswerThis is a question we are asked often.

Probably the most successful fittings are in fact for the golfer who is looking to improve and needs a little More help from their equipment. Modern  design will tolerate inconsistently more for a higher handicap golfer. Some players may feel their swing is not consistent enough, but research has shown that the majority of a player’s impact patterns are actually very consistent from swing to swing, and only a couple variables have any significant amount of change.

If one of our fitters believes a fitting would not be in your best interest or produce the outcome you desire, you will not be charged for the session. With the vast choice of shaft  weight, flex and length options within our fitting bay, your choice is unrivaled and the experience and knowledge of our staff is clear to see.

Question IF I PURCHASE CLUBS, IS MY FITTING FEE WAIVED OR APPLIED TO MY PURCHASE?
AnswerThere is a charge for all custom fitting. This is accounted for with the technology used and the huge choice of products available during the fitting.

It is impartial and of course with obligation .

Question HOW LONG WILL IT TAKE TO GET MY CUSTOM CLUBS?
AnswerMost manufacturers will quote 7-14 working days from date of placing your order subject to  component availability  .

We will keep you informed of any delays with your order should they arise.

Most orders are shipped well within that commitment time, and we do everything to expedite the process as quickly as possible.

Of course if you need to borrow any clubs in between time, we will do our best to help you .

Question CAN I ORDER ADDITIONAL CLUBS WITHOUT A FITTING?
AnswerYes , we   file  your specification of all recommended clubs so  to add clubs to you set is a very simple process. If a manufacturer has changed any components we will advise  the most compatible alternative to match your set.
Question WHAT IF I AM UNHAPPY WITH A CLUB?
AnswerWe would like you to immediately contact  us. We will revisit the data and also try the equipment out again  with Trackman to check performance. If you would like a second opinion we can ensure  a different fitting technician will help you. of course any time spent with us will be complimentary.

Our goal is to ensure we provide you with the best golf equipment to suit you.  We will always make sure the outcome of your experience provides golf equipment that helps you play your best.

Question WHAT IF A CLUB IS DAMAGED IN SHIPPING?
AnswerPlease let us know immediately so we can resolve the situation. If you notice any damage to the clubs’ shipping box, please hold onto it. We will ask for photos.
Question I LOST A CLUB. CAN IT BE REPLACED?
AnswerIf it is a current production model — yes. However, if it is a past model, we will try our hardest to accommodate you. If necessary, we can build a reasonable facsimile to the specs.